Last Modified: August 2026
Welcome to BuyEnergy, operated by Hedreg Groups Ltd ("BuyEnergy", "we", "our", "us"). We deliver utility payment and infrastructure services through our website www.buyenergyunits.com, our mobile applications, merchant tools, APIs, and integrations with third parties (together, the "Services").
Using any part of the Services means you accept these Terms of Use and our Privacy Policy (the "Terms"). If you don't accept them, please stop using the Services.
You must be 18 or older and legally capable of entering into a binding agreement. If you're signing up on behalf of a business, you confirm that you're authorised to bind that business.
BuyEnergy supports:
Features may be added, changed, or withdrawn at any time without advance notice.
An account is required to use the Services. When you register, you agree to:
Every user — including merchants and API partners — is issued a virtual wallet tied to a dedicated account number (NUBAN or equivalent). Money received into that account is credited to your wallet for buying utility services.
Please note:
We accept:
You agree to keep your billing details accurate, to settle all charges in Nigerian Naira (₦), and to bear any taxes or statutory fees that apply to you.
Completed transactions and wallet funding are not refundable.
A refund or reversal will only be considered where:
Claims must reach us within 72 hours of the transaction. Write to support@buyenergyunits.com.
The Services are to be used for their intended purpose only. You must not:
Accounts found in breach may be suspended or closed.
Our content, software, designs, and data belong to BuyEnergy or our licensors. You may not copy or reproduce our content, reverse-engineer our software, or use our name and branding without written consent.
Transactional and system-generated data — including raw service logs — may be used to:
Wherever we do this: personal identifiers are stripped out beforehand; processing follows applicable data protection law; anything shared externally is anonymised or aggregated.
We may also commercialise data on these terms, provided no individual's privacy is compromised. You grant us permission to use anonymised or pseudonymised data except where the law says otherwise. Collaborators may include AI labs, climate-tech companies, universities, public agencies, and utility sector stakeholders.
We collect only the personal and transactional data needed to run the Services: contact details (name, phone number, email address), transaction metadata (meter numbers, payment timestamps, service references), and device and usage data (IP address, browser, app activity logs).
This data is used for delivering services, preventing fraud and securing accounts, supporting users and managing accounts, and meeting legal and regulatory obligations.
We do not sell personal data. Data used for analytics or AI is anonymised and aggregated.
By giving us your mobile number — through a form or any other interaction with the Services — you consent to receive transactional and support messages from BuyEnergy. We do not share your number or your opt-in with third parties for marketing or promotional use. Your consent covers communication about your use of BuyEnergy only. Your carrier's standard message and data rates apply.
We process personal data on the basis of your consent, performance of a contract (such as an API partner agreement), compliance with legal obligations (including CBN and NDPC requirements), and our legitimate interests in fraud prevention and service improvement.
The Nigeria Data Protection Regulation gives you the right to access your data, have inaccurate data corrected, object to processing, request erasure (the "right to be forgotten"), request portability, and lodge a complaint with the NDPC. To exercise any of these, email dpo@buyenergyunits.com.
We keep personal data for as long as your relationship with BuyEnergy lasts, and for any longer period required by financial or regulatory law — typically 5 to 7 years for transaction records. Once those periods lapse, data is securely deleted or irreversibly anonymised.
We maintain SSL encryption, multi-factor authentication, access controls with audit logging, and encrypted backups. No system is completely secure, however, and you use the Services at your own risk.
We work with banks and card processors, lending platforms, telecommunications operators, and electricity distribution companies. Your dealings with these providers are governed by their own terms and policies, and we are not responsible for their actions, delays, or errors.
Your data may be stored or processed outside Nigeria, for example on AWS or Azure infrastructure. Where this happens, data is anonymised or encrypted where applicable, and our contracts with foreign processors require protections equivalent to the NDPR.
Attention: Data Protection Officer
Email: dpo@buyenergyunits.com
Address: A108 Adam Street, Gwarimpa, Abuja, Nigeria (c/o 23c Russel Road, W14 8HU, London, UK)
Feedback, suggestions, and reviews you send us must be accurate, lawful, and not offensive. We may use them without owing you compensation, and submitting them does not give you any ownership interest in our Services. We may edit, remove, or decline to publish submissions at our discretion.
We may suspend or close an account where these Terms have been breached, where the law or a regulator requires it, or where wallet or API access has been misused. You may close your own account by contacting support@buyenergyunits.com.
Disputes will be settled by arbitration under the Nigerian Institute of Chartered Arbitrators, seated in Abuja, Nigeria, and conducted in English. This does not apply to intellectual property disputes, matters involving fraud or criminal conduct, or applications for urgent injunctive relief.
BuyEnergy is not liable for indirect or consequential losses, interruptions to service or failures by third parties, wallet funds lost through your own negligence, or errors arising from incorrect meter or customer details that you supplied.
We are not liable for delay, interruption, or non-performance caused by events outside our reasonable control, including natural disasters, power grid failures, internet or telecom outages, cyberattacks, war or civil unrest, and changes in legislation or regulation affecting our operations.
We may revise these Terms at any time and will notify you by email or in-app. Continuing to use the Services after a change means you accept the revised Terms.
These Terms are governed by the laws of the Federal Republic of Nigeria, with exclusive jurisdiction in the courts of Abuja, Nigeria, unless stated otherwise.
Hedreg Groups Ltd
A108 Adam Street, Gwarimpa, Abuja, Nigeria (c/o 23c Russel Road, W14 8HU, London, UK)
Email: support@buyenergyunits.com
Phone: +234 810 0018 881
See also our Privacy Policy.